Conditions

Cancelation policy (virtual or in-person)

We understand that circumstances change and you may not be able to make your appointment. Full refunds are available if you let us know 48 hours before your appointment time.  

For full details please see our cancellation policy:

1. For clinical consultations all bookings are initially provisional and can only be confirmed when payment is made.
2. You will be able to cancel your Consultation for a full refund up to 48 hours before your arranged time. We will also be able to reschedule your Consultation at no extra cost if cancelled within this time frame.
3. If you cancel between 24 and 48 hours before your Consultation time you will be entitled to a 50% refund.
4. If you cancel within 24 hours o-f your slot or on the day of your Consultation then unfortunately we will not be able to offer you any refund. By cancelling at the last minute we will not be able to provide that slot to someone else who is in need of help.
5. We would not be able to reschedule a Consultation cancelled within 48 hours and a new booking would need to be made at the normal fee.
6. We do not refund or credit for any missed consultations and these will be charged in full.
7. The only exception to our cancellation policy is emergency hospitalisation (hospital clinical letter required).

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Need help?

Contact us at info@immunys.com for questions related to refunds and returns.